Computer Sales, maintenance and repair services in Scotland
SRS Copycom Ltd provide a comprehensive range of computer hardware and software
support services. We look after businesses and organisations throughout Scotland
including Aberdeen, Edinburgh, Glasgow, Dundee, Tayside, Strathclyde.
Computer hardware support services
SUPPORT OPTIONS BREAKDOWN
FULLY COMPREHENSIVE SUPPORT
- Annual service charge includes the supply of all parts and labour (with
the exception of consumable items)
- Guaranteed response – tailored to meet customers requirements
- Guaranteed fix – tailored to meet customers requirements
- Loan equipment of an equal or higher spec provided
- Flexible payment options (monthly / quarterly / yearly)
LABOUR ONLY SUPPORT
- Annual service charge includes the supply of all labour (parts supplied
at a discounted rate)
- Purchase a block of labour incidents or hours in advance (parts supplied
at a discounted rate)
- Guaranteed response time – tailored to meet the customers requirements
- Loan equipment supplied subject to availability (priority given)
- Flexible payment options
ADHOC SUPPORT
- No annual contract required
- Costs calculated on an hourly basis, plus parts / fourth party repairs.
- Loan equipment supplied subject to availability
Computer software support services
- Support provided on Microsoft server and desktop operating systems
- Guaranteed response times – tailored to meet the customer requirements
- Annual costings calculated on a per user basis or by purchasing a block
of support hours / days
- Support provided by telephone / remote dial-in / on-site – tailored
to meet the customers requirements
Re-active support includes:
- E-Mail / Internet Problems
- Network Problems
- Backup Incomplete
- PC Crashing
- Printer Connection Issues
- Server Crashing
Pro-active support includes:
- Monitor Server Disk Space
- Mailbox Maintenance
- Network/Server Performance
- Software Patch Deployment
- Anti Virus Update Checks
- Add/Delete New Users
- Install/Setup New Equipment
- Internal Equipment Moves
- Verify Backup inc. Tape Restore
- Flexible payment options
